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Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This includes:

  • Name and email address
  • Payment and billing information
  • Account preferences and settings
  • Communications and support requests
  • Usage data and analytics

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your inquiries and support requests
  • Monitor and analyze trends, usage, and activities
  • Comply with legal obligations

Data Storage & Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest using industry-standard protocols. We use Supabase for secure data storage with end-to-end encryption and regular security audits.

Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use our service. You can control cookie settings through your browser, though disabling cookies may affect functionality.

Third-Party Services

We use the following third-party services that may collect or process your information:

  • Stripe: Payment processing and billing management
  • Supabase: Database hosting and user authentication
  • OpenAI: AI model processing for analytics
  • Google: Analytics and authentication services

Each service has its own privacy policy that governs their use of your data.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data
  • Right to withdraw consent
  • Right to data portability

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service following such modifications constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

MetricVault AI

Email: support@metricvaultai.com