Administration
The admin console: users, customers, configuration, jobs, caches, and health.
17 articles · Written for: Internal admins
Admin Console
Administration
The internal staff console at /admin.html, who can reach it, what each screen does, and where every operational task is documented.
Getting admin access
How an admin signs in, how the worker verifies the token, and how the admin_users table, the ADMIN_EMAILS seed floor and the protection guards decide who gets in.
Admin console tour
All 15 screens of the staff console, what each one is for, where its data comes from, and which controls are owner-only.
What the admin console cannot do yet
An internal, candid list of the capabilities the admin console does not have, the controls that look functional but are not, and what to do instead in each case.
Configuration
Runtime configuration
Every platform_config key the code reads, with its accepted values, default, exact effect, blast radius and the risk of setting it wrong.
Tools and cache management
The Tools & Cache screen: per-tool cache lifetimes, the apply-to-all default, clearing cached provider data, and which controls do nothing for which tools.
Operations
Managing users
The subscriber directory and the Admins screen: how the lists are built, how to search them, and every mutation you can make with its exact effect.
Customer lookup and billing
Look up one customer, read their plan, usage, billing, channels, seats and profile, and run every account action with its exact database effect.
Background jobs console
The four background jobs, what their status columns really mean, how they are actually scheduled, and what "Run due now" does and does not do.
Error log and resolution
The two error surfaces in the admin console, how each row is captured and fingerprinted, and how to resolve, reopen and interpret them without burying a real fault.
Support requests inbox
The admin view of the Help Center's four request forms — where submissions land, what the statuses mean, and how to answer, triage and clear the queue.
Metrics and usage analytics
What the System Health, Command Center and Usage screens measure, where each number comes from, and which fields are meaningful versus structurally always zero.
Audit log
The complete list of the 17 audited admin actions, what each row records, how to search and export the log, and what is deliberately not recorded.
Blog administration
The Blog Moderation screen, how to find a customer post, what each status change does to the live site, and the one direction the console cannot move a post in.
Data browser
Which console screen inspects which stored record, how to trace one customer across all of them, and the handling rules that apply because these screens show real personal data.
Run inspection
Using the Run Log to find one customer's tool run, read its status, and follow it through to the failure record that explains it.
Maintenance and health
The daily health check, the levers that genuinely change what customers experience, and the maintenance banner customers now see at the top of the dashboard.