Troubleshooting
Symptoms, causes, and fixes — start here when something is not behaving.
16 articles · Written for: Everyone
Common Issues
Troubleshooting
Start with what you see on screen. Each symptom below links to the article that explains the cause and gives you the fix.
I cannot sign in
Every way sign-in, sign-up and password reset can fail, the exact message each one shows, and what to do about it.
The dashboard is stuck loading
What the spinner on the dashboard is waiting for, how long each wait lasts, and what it means when the wait ends the wrong way.
A tool failed to run
Every point where a tool run can fail, the exact message each one produces, and whether the credit was taken.
A tool returned no data
Why a run can finish successfully and still show nothing, how to tell an honest empty result from a mistake, and what to change.
I ran out of credits
What still works when your monthly allowance is spent, what stops, when it resets, and how to get more before then.
My plan did not update after paying
How a completed payment becomes an active plan, why it can lag, the one cause that never resolves on its own, and how to fix it.
An integration stopped working
Why a connected Google or social account goes quiet, what each status badge means, and how to reconnect it without losing anything.
My scheduled report never arrived
How scheduled reports actually fire, what the email does and does not contain, and the checks that tell you whether the schedule ran at all.
Export or PDF problems
Why an export produces nothing, an empty file or a broken PDF, and what each export and share message means.
Some text is still in English
What the language switcher translates, what is data and stays exactly as it is, and what to do when a label you expected to change did not.
Error Messages
"This feature requires the ... plan"
The four different upgrade messages, how to tell which gate you hit, and exactly what unlocks each one.
Error message reference
Every error message Metric Vault can show you, quoted exactly, with what caused it and what to do next.
503 and service-unavailable errors
Why Metric Vault deliberately returns 503 rather than guessing, which gates fail closed, and the internal-secret case that stops AI article generation.
Diagnostics
Diagnosing a problem
The support playbook: what to collect from the customer, which admin screens to check, and in what order, before escalating.
Contacting support
Where to reach a human at Metric Vault — the Help Center request forms, which email address handles what, and the six details that get your problem solved on the first reply.