Contact
Tell us what you need. We will route it.
Support, sales, security and data protection are read in different places. Pick a subject on the right and the message goes to the inbox that handles it.
- General
- Support
- Plans and billing
- Security
- Privacy
- hello@metricvaultai.com
- support@metricvaultai.com
Operated by Brown Neyra Sales 85 Corp. The number is the company line, not a support queue. Support is answered by email.
Goes to hello@metricvaultai.com. We reply to the address you enter. Prefer your own email app?
Write a better first message
Six things that turn four replies into one.
A reply is only as fast as the information in the first message. We cannot see your screen, so a description of an action is worth more than a description of a conclusion.
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The address on your account
So we look at the right account. Write from it where you can.
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What you were doing
Name the section and the tool, not just the task.
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Exactly what you entered
The domains, keywords and country you used.
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The exact message
Copied as text, not summarised. A screenshot as well is better still.
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When it happened
With your timezone, so we can find it in the logs.
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Whether it repeats
And whether other tools work. That separates a session from a tool.
What we publish
Three windows are written down. The rest we will not invent.
A response time you cannot point at in a policy is a wish. These three are in ours; everything else is answered in the order it arrives, and the page says so.
- Security disclosure
- 2business days to acknowledge
- Privacy rights request
- 30days to answer
- A DPA, the SCCs or a security questionnaire
- 5business days
- Everything else
- No published targetread in the order it arrives
Faster than writing
Some of this you can settle in a minute.
Questions
Before you write, in case it is one of these.
No. Support runs by email, and there is no ticket portal to sign into. The assistant inside the app is an AI product guide, not a route to a person.
No. Every plan is answered from the same queue. Enterprise agreements can include specific arrangements, so ask before you buy rather than assuming.
In the app, under the user menu, open Account and use Delete Account in the Danger Zone. It opens a pre-filled message, because deletion is handled by a person rather than by the button. If nothing opens, your browser has no mail client set up. Write to support directly instead.
We can see your plan, your usage, your run history and the health of the tools you used. That is what makes a diagnosis possible. We ask for your account address so we look at the right account.
Sometimes. If a workflow keeps failing on the AI provider's side, the message on screen invites you to write in and the team will run the analysis for you.
Pick Security on the form, or email us with the details. Please do not post it publicly. If a credential of yours is involved, revoke it first, then write.
Either reaches us. Feature requests and the address quoted inside billing messages go to support, and everything else to hello. If you are unsure, use hello and we will pass it on.
Yes, and it often helps. Account, then the account-deletion section (labeled Danger Zone), then Export downloads a JSON summary of your account. Individual results export as PDF, Excel, CSV or JSON from any tool.