Your first login

Summary#

The dashboard is protected by a sign-in gate that covers the whole screen until your session is confirmed. This page walks through what you see on the way in, what the home screen looks like before you have run anything, and what each failure state means. Most first-login problems are one of three things: an extension blocking our sign-in script, an unconfirmed email address, or an interrupted Google handshake.

Purpose#

Because the gate is deliberately silent while it works, a slow network can look identical to a broken account. Knowing the timings removes that ambiguity: the gate waits a second and a half before it gives up and shows you the sign-in prompt, and up to eight seconds if it can see that a Google sign-in is still finishing. If you know that, you know whether to wait or to act.

Requirements#

• An account. See Create your account.
• A browser with JavaScript and local storage enabled. Your session is held in the browser, so a hard privacy mode that clears storage between page loads will sign you out constantly.
• No extension or network filter blocking our sign-in library.
• If your address needs confirmation, click the link in that email before your first sign-in.

Permissions#

Any account can sign in, on any plan, including Free. There is nothing to unlock and no approval step.

A suspended account is an exception worth knowing about. Suspension does not block sign-in; you will reach the dashboard normally, but any metered tool returns This account is suspended. Please contact support. If you see that, write to support@metricvaultai.com.

Navigation Path#

metricvaultai.com/login → Sign In → Dashboard

Or open metricvaultai.com/dashboard directly. If you already have a session, you go straight in. If you do not, the gate appears.

Step-by-Step Guide#

1. Open the dashboard. A full-screen overlay appears with a spinner. This is the app checking whether you already have a session; it is not a page load failure.
2. If you are signed in already, the overlay fades away in about a quarter of a second and the application is behind it. Nothing else is required.
3. If you are not, the spinner is replaced by a card with a padlock, headed "Sign in to continue" and the line "Your Metric Vault dashboard is protected. Please sign in to access your tools." It offers two links: Sign In, which goes to the login page, and Back to homepage.
4. Sign in. Use your email and password, or Continue with Google. Both are covered in Create your account.
5. You land on the dashboard home screen. Your email and initials appear in the sidebar, your name and avatar appear at the top right, and the credit pill in the top bar fills in with your real plan and usage.
6. The guided tour starts. On a first visit, a six-step walkthrough highlights the navigation, the command palette, workflows, the Quick Preview, the Opportunities card, and the AI Analyst. Press Next to move through it, or Skip to dismiss it. It runs once. See The guided tour.

What the home screen shows before you have run anything#

The home screen is built entirely from your own history, so on day one it is honestly empty rather than filled with fake numbers.

How your session is kept#

Your session lives in your own browser, not in a cookie on our servers. It refreshes itself in the background while the tab is open, so you are not signed out mid-task. Signing out clears it.

There are three ways to end a session:

There is no list of active devices and no way to revoke one session individually. Sessions and signing out is explicit about what exists.

Troubleshooting#

FAQs#

Why does the dashboard take a moment before showing the sign-in card? The app waits about a second and a half before deciding you are signed out, so a slow session check does not flash the sign-in screen at someone who is already authenticated. If it can see a Google sign-in still finishing, it waits up to eight seconds. Nothing is wrong during that pause.

Do I have to sign in every day? No. The session refreshes itself while you use the app, and persists between visits in the same browser.

Is there two-factor authentication? Not today. The Account screen shows "2FA off" and that is accurate rather than a setting you have missed. See Account security.

I signed up with Google. Can I also use a password? Yes. Account & Team → Account → Security → Set Password. Minimum 6 characters.

Does the app work offline or cache old versions? No, and deliberately so. Every load clears any stored service worker and cache, so you always run the current version. That also means a stale cached page is never the cause of a problem here.

Nothing on this page matches what I am seeing. Go to I cannot sign in, which is organized by symptom, or contact support at support@metricvaultai.com.