Changing your email address

Summary#

The email address on the Profile card is read-only. There is no self-service control anywhere in Metric Vault that changes it, because that address is the identifier every other part of your account is filed under. If you need a different address on the account, write to support@metricvaultai.com. If you only want a different name shown in the app, change your Display Name instead, which is instant and self-service.

Purpose#

In most products an email address is a contact detail. In Metric Vault it is the account key. Your plan, your monthly credit usage, every saved result, every monitored URL, every scheduled report, your notification preferences, any API keys, and every workspace you own or have joined are all stored against that one address. Changing it is therefore a data migration rather than an edit, which is why it is not a text box.

Requirements#

• To change your display name: you are signed in. Nothing else.
• To request an address change: access to the mailbox for the current address, so support can confirm the request came from you.

Permissions#

Nobody can change your address from inside the product. There is no administrator action that reassigns a customer's email, and the admin console's customer controls are limited to plan, usage, credit refunds, suspension and team seat removal. Requests are handled by the support team.

Navigation Path#

To see the address on file:

Dashboard → Account & Team → Account → Profile

To change how your name appears:

Dashboard → Account & Team → Account → Profile → Display Name → Save Changes

Step-by-Step Guide#

If you want a different name shown in the app#

1. Open the Account screen.
2. Type the name into Display Name (How your name appears across the platform).
3. Click Save Changes and wait for Profile saved.

This changes the name in the user menu. It does not change the address you sign in with. Full steps are in Your profile.

If you want a different sign-in method on the same account#

1. Open the Account screen and find Connected Services.
2. Click Connect next to Microsoft or GitHub and complete that provider's sign-in.
3. To add an email-and-password route to an account that only has Google, use Set Password on the Security card. See Changing your password.

These add ways to sign in. They do not change the address the account is filed under.

If you genuinely need the address changed#

1. Send a message to support@metricvaultai.com from the current address on the account. Sending from the new address gives support nothing to verify against.
2. State the current address, the new address, and whether the old mailbox will keep working.
3. Wait for a reply before changing anything else on the account. Do not cancel a subscription or create a second account in the meantime — a second account starts on the Free plan with its own empty history and cannot be merged with the first.

What an address change affects#

That last row is worth repeating: the address a scheduled report is emailed to, and the address a Competitor Monitor alert goes to, are set on each item individually. If you are only trying to change where alerts land, edit those items directly — no account change is needed. See Scheduled reports and Competitor monitor.

Screenshots#

Common Mistakes#

• Creating a second account at the new address. It starts empty on the Free plan, and there is no merge. Ask support first.
• Changing the address on the mailbox instead. If the old mailbox stops receiving mail, password resets and alerts stop arriving even though the account still works.
• Assuming alert emails follow the account address. They do not. Each alert and schedule carries its own recipient.
• Cancelling the subscription before the move. Cancelling first means the new address has no plan to inherit.

Troubleshooting#

FAQs#

Can I add a second email address to one account? No. An account has one address. You can add extra sign-in providers, but they all resolve to the same account.

Will my saved work move with me? Ask support to confirm before you rely on it. If anything is critical, export it first — Exporting your data lists every export route.

I am on a team. Does my workspace access move? Workspace membership pairs an owner address with a member address, so the owner needs to invite you again at the new address once the change is done. See Inviting teammates.

Does changing my address change my password? No, and you should not need to reset it. If you cannot sign in after a change, use the reset flow in Changing your password.

What if I just want alerts to go somewhere else? Change the recipient on the individual alert or schedule. Your account address does not need to change at all.